Glowitt Return and Refund Policy

At Glowitt, we strive to ensure you are satisfied with your purchase. However, if you experience any issues, we offer a return policy under the conditions detailed below. Please review this policy carefully to understand your rights and obligations under Indian consumer law.

Eligibility for Return:

We accept returns only under the following conditions:

• Non-working Products: You may return an item if it is not functioning as intended. The return request must be initiated within 7 days of receiving the product.
• Defective or Wrong Products: If you receive a defective, faulty, or incorrect product, you must contact us within 24 hours of delivery at contact@glowitt.co.in with supporting images or videos.
• Product Condition: The item must be in its original, unused condition, with all accessories, tags, and packaging intact.

Non-Returnable Items:

Certain items are excluded from our return policy:

• Damaged Products: Items that are damaged or broken due to customer handling or improper use do not qualify for returns.
• Sale Items and Gift Cards: Products purchased during special sales, discounts, or using gift cards do not qualify for the 7-day return policy. These are final sales and cannot be returned or refunded.
• Personalized or Custom Items: Customized items or items that have been modified based on specific customer requests are non-returnable.

Return Process:

To start a return, follow the steps below:

1. Contact Us: Reach out to us at contact@glowitt.co.in within 7 days for non-working products, or within 24 hours for defective/wrong products. Provide images or videos to verify the issue.
2. Approval and Shipping: If your return request is accepted, we will send you detailed instructions on how to return the item. Returns sent back without approval will not be processed.
3. Inspection: Once we receive and inspect the item, we will notify you of the approval or rejection of your return based on our inspection.

Refund Policy:

• Refund Process: If your return is approved, the refund will be processed back to your original payment method within 3 working days of item inspection. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
• Shipping Costs: For non-defective product returns, the buyer is responsible for the return shipping costs. If the product is defective, Glowitt will cover the return shipping.

Exchange Policy:

• If you would like to exchange your product, you must first return the non-working product following the return process, and once approved, place a new order.
• Exchanges are subject to stock availability.

Cancellation Policy:

• Orders can be canceled within 4 hours of placement. After this time, the order will be processed and shipped, and cancellations will no longer be accepted.

Important Notes:

• Sale and Gift Card Purchases: Items bought during special sales or with gift cards are final sale and do not qualify for the 7-day return policy.
• Accessories and Packaging: All returns must include the original packaging, manuals, and accessories. Missing parts or packaging may lead to the rejection of the return.
• Non-Working Products: Only products that are completely non-functional (e.g., not lighting up or not operating as advertised) are eligible for return. Physical damage, wear and tear, or accidental breakage does not fall under this policy.

Contact info

Mon-Fri 9AM-5PM (IST)

Business Address: Q.No.84, SheshNagar Chhota Govindpur , Jamshedpur, Jharkhand – 831015